Order & Delivery information for Flora Furniture

Delivery information

We pride ourselves on our exceptional delivery service!

Our fully insured specialist delivery drivers are such a lovely bunch, so lovely that our customers even call us on a regular basis just to tell us how amazing they are!

If you worried about how your order is going to get to you, here’s a breakdown of our frequently asked questions of exactly what will happen!

 

We've pretty much covered it all here but anything your not sure of please just give us a call on 01302 741000

 

What happens once I have placed my order?

Once you have placed your order, Kerry, our customer services manager will process your order for you.

Kerry will have an email sent to you as to whether your order is in stock and how long it will be, some of our stock is not held in our Doncaster warehouse so we may need to order it from our suppliers. If the item is in stock with the supplier, we get this delivered to our Doncaster warehouse and then out for delivery (this usually takes about 7-10 working days plus delivery time).

If an item is not in stock, we will contact you to advise you of the expected delivery date. This is generally no more than 12 weeks from your order date

 

For your information-

We do not take the payment for the order until we have the items booked in for delivery into our warehouse. With the exception of PayPal orders which payment is taken when the order is placed. 

 We can claim the funds from your card automatically within 4 weeks of taking the order. If this time has expired we shall be in touch directly to manually retake the payment.

 

What happens when my order arrives in stock or is already in stock?

If you have ordered something that we do already have stock of or it has arrived in stock from our supplier, our team of lovely warehouse staff will make sure it is in perfect condition for you before passing your order on to our distribution team ready to arrange delivery with you.

Will I be given a delivery date?

Once your order is already to go, our distribution team will work out when our fantastic drivers are going to be visiting your area! This can take around 5-12 working days from when your order is in stock. Our distribution team will then pass the message on to our customer service team who will contact you to arrange the date and time we will be there.

For smaller items, such as bedsides, dressing tables, these will be delivered by our couriers who will delivery in 1-3 working days. We cannot guarantee that a timeslot will be given for this service.

 

I need my order ASAP, can you get it to me any sooner?

If the item you have ordered is in stock with us and it needs to be delivered on our larger furniture delivery service we do have another option to get it to you, we can have this sent on a pallet delivery on a day of your choice! (please note there is an extra charge dependant on the order and where it is going but if you give us a call we can let you know the in's and out's of exactly what will happen)

Large Furniture is sent with our own drivers, they are so helpful and friendly! You’ll love them!

Please note delivery will be by one driver, to a front door.  If you live in an apartment, or upstairs please note our standard delivery driver cannot carry items beyond the ground floor for insurance purposes.

(additional services can be arranged with prior notice and at an additional charge, give us a ring and we can go through options and prices with you)

 

 

 

There are exceptions to this (sorry, it's out of our control):

 If you do not live in mainland UK or you live in Northern Scotland (North of Edinburgh), In western Wales, Norfolk, some coastal areas of Kent or in Cornwall delivery can take longer as in order to make our deliveries time & cost efficient and because of the distance involved we need to combine it with other deliveries to your area, and it can occasionally take a couple of weeks for that to happen, therefore please allow a little longer. (We apologise but would hate for your items to be damaged)

 

 


 

Delivery van

Delivery Costs

UK MAINLAND (excluding Scotland, see separate information below) -

Our delivery charge is FREE no matter how many items you order

 

Scotland some western wales areas and all other Non-Mainland Areas

Postcode

LL58-77 - £30.00

PO30-41 - £60.00

PA - £30

FK - £30

ML - £30

KY - £30

DD- £30

AB - £50

IV -£70

KW- £100

All following areas have maximum value of items that can be ordered for this delivery charge – this is £600.00.There is an additional charge of £50.00 for each additional £600.00 or part thereof

HS - £140

 ZE - £140

BT - £120

GY - £150

Ireland - £120

 

You can pay with...   0% Finance with Flora Furniture
You can pay with these cards
Flora Furniture, Lords Wood Road, Harworth, Doncaster, DN11 8BZ, Tel: (01302) 741007