Order & Delivery information for FloraFurniture
Please call us on 01302 741007 if you wish to discuss any aspect of the delivery and our team are more than happy to help in any way they can
FloraFurniture prides itself on an exceptional delivery service, which is fully insured by specialist courier delivery drivers. To ensure we can deliver the items to you as quick as possible, would you Please always provide us with the best telephone number for us to contact you during working hours regarding delivery.
How we will process your order -
We order the items from our supplier to process the order for you, we do not hold the stock of the items.
If the item is in stock we get this delivered to our Doncaster warehouse and then out for delivery (this usually takes about 7-10 working days plus delivery time).
If the item ordred is out of stock with our supplier this can take up to 12 weeks to source the item for you.
For your information-
We do not take the payment for the order until we have the items booked in for delivery into our warehouse. With the exception of PayPal orders which payment is taken when the order is placed.
We can claim the funds from your card automatically within 4 weeks of taking the order. If this time has expired we shall be in touch directly to manually retake the payment.
Furniture is sent via a furniture courier not a parcel firm.
Please note delivery will be by one driver, to a front door. If you live in an apartment, or upstairs please note our standard delivery driver cannot carry items beyond the ground floor for insurance purposes.
(additional services can be arranged with prior notice and at an additional charge. )
Delivery Times and How your delivery works -
Delivery of items in stock with the supplier is generally within 5-21 Days from date of purchase.
For large furniture items, someone will call or email you within 3 working days of your purchase to give you an expected delivery timescale and we will keep you informed if that changes. We will always contact you between 24-48 hours before delivery to advise a day and a 3 hour window of time on that day when your delivery will take place.
For smaller items, such as bedsides, dressing tables, these will be delivered by our couriers who will delivery in 1-3 working days. We cannot guarantee that a timeslot will be given for this service.
Please call or email us below if you would like an estimated delivery date before you place your order.
We will ALWAYS do our best to accomodate times and dates to suit your requirements
There are exceptions to this (out of our control):
If you do not live in mainland UK or you live in Northern Scotland (North of Edinburgh), In western Wales, Norfolk, some coastal areas of Kent or in Cornwall delivery can take longer as in order to make our deliveries time & cost efficient and because of the distance involved we need to combine it with other deliveries to your area, and it can occasionally take a couple of weeks for that to happen, therefore please allow a little longer. (We apologise but would hate for your items to be damaged)
If your item is out of stock -
If an item is not in stock, we will contact you to advise you of the expected delivery date. This is generally no more than 12 weeks from your order date
UK MAINLAND (excluding Scotland, see separate information below) -
Our delivery charge is FREE no matter how many items you order
Scotland some western wales areas and all other Non-Mainland Areas
LL58-77 - £30.00
PO30-41 - £60.00
PA - £30
FK - £30
ML - £30
KY - £30
AB - £50
All following areas have maximum value of items that can be ordered for this delivery charge – this is £600.00.There is an additional charge of £50.00 for each additional £600.00 or part thereof
HS - £140
ZE - £140
BT - £120
GY - £150
Ireland - £120