Frequently Asked Questions
If you have specific questions that are not answered below, then please call us on 01302 711166 and we are more than willing to help in any way we posible can.
How will the order process?
We order the items from our supplier to process the order for you, we do not hold the stock of the items. If the item is in stock we get this delivered to our Doncaster warehouse and then out for delivery (this usually takes about 7-10 working days plus delivery time). If the item ordred is out of stock with our supplier this can take up to 12 weeks to source the item for you.
We do not take the payment for the order until we have the items in our warehouse. We can claim the funds from your card within 4 weeks of taking the order. If this time has expired we shall be in touch directly to manually retake the payment.
How long will my order take to arrive?
This is generally 2-4 weeks, though some items may take longer, we will always inform you by phone or email within 3 working days of your order of an expected delivery date and we will keep you informed if that changes. We will always let you know a date and a 3 hour window of time on that date when your delivery will take place, at least 2 working days before delivery. Please call or email us below if you would like an estimated delivery date before you place your order
Can I arrange for a weekend/evening delivery?
Our delivery company does deliveries based on a Green timesaving system, so they will have a route map planned each day which means they may not be in your area late in the day, though it is sometimes possible and we will try our best to avoid times of day that are unsuitable please call if you are concerned about this matter. Sorry, our delivery company don’t offer a weekend delivery service, though, if weekdays are always a problem, delivery can be made to safe place on your property, or to a neighbour, please ring if you require further information or assistance
Where do/don’t you deliver?
We deliver to all parts of the UK & Ireland including non mainland areas and Northern Scotland. There are additional charges for areas north of Edinburgh, all non-mainland areas and Ireland. These can be viewed in our delivery information page
What if I want to return my item?
We all change our mind about things, and we appreciate that ordering on-line can be difficult, but return is never a problem, just call or email us within 7 working days of receipt of your item and we will arrange everything, please see our returns page for more info.
When do you take payment?
We will take your payment once your order has been placed as we have to place an order with our supplier in order to guarantee them. We can of course reimburse you at any time, before delivery however your order will be cancelled.