Returns


We hope you love all our stuff as much as we do, but if not, don’t worry.

Our no quibble returns policy means that you can return anything to us in an unused condition within 365 days of receipt, at no cost to you.

  • Simply email or telephone us to let us know you are returning something and we can help you arrange our own carrier to collect the goods. 
  • We promise to refund you within 3 days of the item arriving back with us.

All damaged item returns should be notified by email or telephone within 7 working days of receipt.

We hope you love all our stuff as much as we do, but if not, don't worry, our free no quibble returns policy means that you can return anything to us in unused condition within 200 days of receipt, with the original packaging, at no cost to you. 

We DO NOT accept returns without the original packaging and all returns must be in an unused condition. 


PLEASE DO NOT

Furniture items being returned need to be collected by our furniture courier - please do not attempt to return furniture items using a standard courier, such as parcel force etc.

WHY?

The reason for this is they will not handle larger pieces carefully and they invariably arrive with ourselves broken. If you do choose to send the item back via an alternate method you must accept liability if the item is damaged.

 DO NOT WORRY

  • Any items that are lost or damaged will be replaced free of charge.
  • We do use a fully track able service so this is a rare occurrence.
  • Goods which are returned because they are found to not match the item description will also be refunded in full.
  • These terms and conditions do not affect your legal rights.
  • Refunds can only be processed once an item has been collected by our carrier and arrived back with us.
  • We are sorry but we are not able to process a refund until the item has been returned to our warehouse.

 

For any assistance please contact our helpful team.

Thank you

 

Flora Furniture

Lords Wood Road

Harworth

Doncaster

DN11 8BZ

t: 01302 741007

e: customerservices@florafurniture.co.uk

 

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Flora Furniture, Lords Wood Road, Harworth, Doncaster, DN11 8BZ, Tel: (01302) 741007