Order & Delivery information for Flora Furniture

Delivery information

We pride ourselves on our exceptional delivery service!

Our fully insured delivery drivers are such a lovely bunch, so lovely that our customers even call us on a regular basis just to tell us how amazing they are!

So, if you need to know how your order is going to get to you, here’s a breakdown of our frequently asked questions of exactly what will happen

We've pretty much covered it all here but anything you're not sure of, please just give us a call on 01302 741007

What happens once I have placed my order?

Once you have placed your order, Fern Or Lizzie, our Order Handling Manager will process your order for you.

Fern will email you with details of likely timescales for delivery to you. Most of our stock is held at our Doncaster warehouse. Some things are special order items so we may need to order it from our suppliers, so may take a little longer. If the item is in stock delivery will be 2-12 days and if its with our with the supplier, we will get this delivered to our Doncaster warehouse and then out for delivery so make take 1-3weeks in total

If an item is not in stock fro any reason, we will advise you straightaway to let you know, or you can call us or email us to check on delivery timescales for the item(s) you are interested in ordering

Will I be given a delivery date?

Once your order is all ready to go, your order will be dispatched one of 2 ways. If its a smaller item of furniture, it will be dispatched by next working day courier, and they will text delivery details to you directly, so don't forget to supply a mobile phone number. If its a larger Item, like a chest of drawers, or an over-sized mirror, it will likely be delivered by our own drivers. This usually takes 3-12 days from when your order is in stock. Our distribution team will then contact you to advice the date and time we will be delivering to you.

I need my order ASAP, can you get it to me any sooner?

If the item you have ordered is in stock with us, and you need it sooner, or if you need to choose a specific day or time for delivery, please call us, as additional priority services are available for most UK areas at an additional charge. 

Please note most deliveries will be by one driver, and they can only deliver to a front door.  If you do not live on the ground floor,  do not have lift access if on an upper floor, or you require a room of choice service, we may be able to offer this service, but please make us aware at the time of ordering.

 

 


 

Delivery exceptions

 If you do not live in Mainland UK or you live in Scotland, their may be an additional delivery charge. This charge is passed on from our delivery company, we do not profit from it - unfortunately couriers do charge more to go to these areas. Also, Western Wales, Norfolk, some coastal areas of Kent and Cornwall & Devon, due to they distance from ourselves and the nature of a low number of deliveries to these areas, we may have to outsource your delivery of larger furniture to a third party, which may mean it has to be delivered on a pallet , rather by our own driver. However they will call you to advise a delivery day and time.

 

Damage in transit

in the unlikely event that your item arrives damaged,  please call us straightaway. All our orders are fully insured and 100% satisfaction is guaranteed and will be replaced free of charge at the soonest possible opportunity

Please note if you have goods delivered to a oversea shipper for onward transportation by another carrier, we cannot be responsible for damage caused on their onward journey, so please check your onward courier provides insurance.

PLEASE NOTE THIS IS A MONDAY TO SUNDAY SERVICE - however we don't go to every area of the country on every day of the week but other upgrade options are available if you have a preferred day or time - please ask for a quote on 01302 741007

*Postcodes - AB, BT,  DD, EH,  FK, G, GY, IM,  IV, JE,  KW, KY, PA, PH, PO33, DG, TD, ML, a further charge applies dependant on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered

Europe, delivery is available to all overseas areas, costs vary depending on your location, to get an accurate quote, add your items to your cart, and enter your address details and it will offer a charge to you at this point

 

Other stuff you might to know

Please always provide us with a contact telephone number as this delays deliveries being shipped by the courier as they need to contact you to arrange delivery, you must provide at least 1 phone number on your order before furniture deliveries can be released for delivery. Ideally please provide a delivery address landline number and a mobile number, we will also email details about your order and delivery, so please check you have entered your email address correctly

The delivery service is a "green service", based on consolidating deliveries within the same area. Delivery will be a lot faster to highly populated areas, and the innermost parts of the country and may be slower to the more remote regions as mentioned above.

 If you are not able to be in to take delivery, you can request the item be left with a neighbour or in a safe place of your choosing. If none of these options is suitable, delivery can be rescheduled when our driver next visits your area, so please allow longer in these cases.


QUERIES
If you require any further clarification of any of the above information, please do not hesitate to call us on 01302 741007 or email us at customerservices@florafurniture.co.uk